Scheduled On-Site Support

While many IT issues can be resolved remotely, some tasks are best handled in person. Our Scheduled On-Site Support Service ensures that a qualified engineer visits your premises on a regular, pre-agreed basis to perform proactive network maintenance, updates, patching, and hands-on tasks that require a physical presence. Our approach is designed to complement your existing IT support structure — whether you use our remote Service Desk or manage certain aspects internally — providing peace of mind that your on-site infrastructure is regularly reviewed, maintained, and optimised.

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Scheduled On-Site Support

Proactive Maintenance and Updates

Regular on-site visits ensure your network, servers, and infrastructure are kept secure and fully updated. Our engineers carry out patching, firmware updates, and essential checks that prevent future issues.

Hands-On Support for Complex Tasks

Some tasks simply need to be done in person. From configuring switches and firewalls to replacing hardware or performing physical diagnostics, our presence ensures nothing is overlooked.

In-Depth Knowledge

The same engineer or team attends each visit, building familiarity with your environment, staff, and systems. This improves efficiency and helps build trust and continuity in service delivery.

Tailored to Your Operational Needs

Choose the frequency and schedule that works for your business — whether that’s one day a month or several days per week. We align with your needs and priorities to deliver real value.

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Choosing Mustard IT for On-Site Support

For small and medium-sized businesses, having periodic on-site IT expertise offers the perfect balance between cost and control. You get the benefits of a proactive, expert-led presence without the commitment or overhead of a full-time in-house technician. Our engineers act as an extension of your team, addressing technical tasks that require physical access, and identifying risks before they become problems.

This service is especially valuable for businesses with on-premise servers, specialist hardware, or sites that need routine, visible IT care. It complements our remote support services perfectly, providing a hybrid model that strengthens resilience, performance, and operational stability. With our Scheduled On-Site Support, you don’t just get an engineer — you gain a reliable, regular presence committed to keeping your systems running smoothly and securely.

Teamworking admins in server room using laptop to implement and maintain security measures, protecting systems from unauthorized access. Data center IT professionals colleagues doing hardware upgrades 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