IT-Custodian

Fully Managed IT Support & Cybersecurity from Mustard IT

In the ever-evolving technology landscape, businesses face increasing challenges in keeping their digital assets secure while ensuring seamless operational continuity.

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IT-Custodian

It is a constant challenge to securely make applications and data available to all authorised people, on any device, at any location and at all times while preventing access to unauthorised people and those with malicious intent. Recognising this critical need, IT-Custodian is a powerful combination of protection and support. It delivers resilience, offering state-of-the-art IT support and cybersecurity solutions designed to safeguard your enterprise against the myriad threats lurking in the digital shadows.

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Proactive NOC Monitoring

IT-Custodian’s Network Operations Centre (NOC) monitoring services act as the central nervous system of your IT infrastructure. Our team of skilled professionals employs cutting-edge technology to monitor your network around the clock
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Proactive SOC Monitoring

In this data-dense age, the security of your data and IT infrastructure is paramount. IT-Custodian’s Security Operations Centre (SOC) provides comprehensive monitoring services designed to detect, analyse, and respond to cybersecurity threats in real time.
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Remote Diagnosis and Fix

IT-Custodian has streamlined issue resolution with our remote diagnosis and fix capabilities. This service ensures that when problems are detected, they can be addressed promptly and efficiently, minimising downtime and keeping your operations on track.
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Support, Always Available

Our support services are designed for the way and when you work. You can choose from Core Hours, Extended Hours or 24×7 support. Your network is monitored and protected around the clock, the only difference is when fixes are scheduled, and support is available to your users.

Managed IT Support & Security

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Core Hours

Mon-Fri, 09:00-17:30 Excluding Bank Holidays
This gives your whole system cover Monday to Friday from 9 to 5:30 and access to the Service Desk during the working day. Outside of core hours, our Network Operations Centre (NOC) is monitoring your systems with corrective action booked to be taken remotely on the next working day. Any on-site visits required will be scheduled under agreed SLAs.
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Extended Hours

Mon-Fri, 08:00-20:00 Excluding Bank Holidays
If the organisation needs cover earlier in the morning and later into the evening, our extended hours option gives Service Desk cover five days a week from 8 to 8. You also get 24×7 NOC monitoring and corrective action the following day. Any on-site visits required will be scheduled under agreed SLAs.
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24x7

24 hours, 7 days per week 365 days per year
Your entire system is monitored 24 hours every day with corrective action taken remotely as necessary. The Service Desk is also available at all times for all users. Any on-site visits required will be scheduled under agreed SLAs
Core hours – Mon-FriExtended hours – Mon-Fri24×7
NOC & SOC monitoring24×724×724×7
NOC & SOC fix9 to 5:308 to 824×7
Service Desk9 to 5:308 to 824×7
Remote server and network support9 to 5:308 to 824×7
On-site support (if included)9 to 5:309 to 5:309 to 5:30
Patches and updatesIncludedIncludedIncluded
Malware monitoringIncludedIncludedIncluded
System changes, user adds, user modifications and other admin tasks under 15 minutesUnlimited
9 to 5:30		Unlimited
9 to 5:30		Unlimited
9 to 5:30
Warranties and software licence managementIncludedIncludedIncluded

The Service Desk

The Service Desk provides a single point of contact for our clients to log calls and cases. The Service Desk can assist with all services under management and supported infrastructure. The Service Desk staff will work with you to diagnose the issue and then allocate it to the most appropriate resource for resolution. The Service Desk provides for case logging and management of:

  • Incidents
  • Problems
  • Remote Moves, Adds Changes (RMACs)
  • Escalations

Once you’ve reported the incident, you know that the Service Desk will take care of everything; all case management activities including the coordination of manufacturers, escalation management and incident progression. We log every call and, to keep your network safe, only named users will be able to log a support call.

You can log a call by phone, email, the customer portal or through your device’s software agent.

Cybersecurity Checklist

IT-Custodian’s multi-layered approach is designed to provide maximum protection. The Cybersecurity Checklist helps you prove adherence to standards, compliance or with cybersecurity insurance. These services are available to you based on the level of service provision you have agreed to.

Incident Response and Detection

  • Security Operations Centre (SOC)
  • Network Operations Centre (NOC)
  • Incident response plan
  • Intrusion Detection System (IDS)
  • Security Information and Event Management (SIEM)

Content and Filtering Security

  • Application whitelisting
  • Data loss prevention
  • DNS filtering
  • Domain-based Message Authentication, Reporting, and Conformance (DMARC)
  • Email filtering
  • Web content filtering

Endpoint Security

  • Endpoint protection
  • Endpoint Detection and Response (EDR)

Network Security

  • Next-generation firewalls
  • Virtual Private Network (VPN)
  • Network monitoring
  • Vulnerability scans*
  • Penetration tests*

* Available with IT-Custodian Plus

User Authentication & Access Control

  • Multi-factor authentication
  • Employee awareness