Our Process: A Partnership from Discovery to Long-Term Success

At the heart of our approach is a commitment to building long-term partnerships grounded in understanding, transparency, and value. Our process is designed to take you on a clear and collaborative journey — from initial exploration through to implementation and ongoing strategic support. We begin by getting to know your organisation, your goals, and the challenges you face, so we can align technology solutions with your business objectives. From there, we deliver expert advice, transparent proposals, seamless project delivery, and proactive support, ensuring your systems remain secure, effective, and ready for what’s next. With regular reviews and continuous guidance, we ensure your technology evolves in step with your business.

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Exploration

At the initial client meeting, it’s all about getting to know one another

Learning about your organisation is the first step. We’re interested in getting to know what you do and where you’re going. This helps us align your technology to help achieve your business objectives.

The meeting also involves discussing some essential security and compliance drivers and completing a ‘cyber risk’ questionnaire with you. We may also gather information to enable us, with your consent, to evaluate your existing technology as necessary. At this stage, we may also utilise some tools to fully evaluate your entire estate.

Discussion & Proposal

During the proposal discussion, we will share our initial advice and recommendations with you.

Our recommendations are clearly presented using a visual and interactive format, designed to help you fully understand the proposed approach. Together, we will discuss and collaboratively review each recommendation in detail, taking the necessary time to address any questions or concerns you may have. After carefully considering your feedback and incorporating your views into the proposal, we will finalise the next steps and agree on a clear course of action. Once confirmed, we will move forward with implementing the agreed plan.

Implementation

We then move forward to the implementation stage of our recommendations.

At this stage, our specialist team begins working to put the agreed recommendations into action, keeping you regularly informed throughout the process. You’ll be provided with convenient online access, allowing you to easily track progress and stay updated between scheduled reviews. Additionally, our team will always be available to guide you through each step and address any queries you might have.

Once implementation has been successfully completed, we’ll confirm this with you and provide full documentation and comprehensive training to ensure you feel confident with the changes made. At this stage, you will also have the opportunity to share your feedback on the service—your views are highly valued as we continually look to improve and enhance the quality of our support.

Hassle-free

During the operations stage, ongoing support is delivered through our dedicated Support Desk.

Our support team actively monitors your entire technology environment, ensuring it consistently meets the performance standards we have agreed. Our aim is to operate seamlessly in the background, proactively managing your systems to guarantee that your team always has secure, reliable, and up-to-date access to the information they need to perform their roles effectively. We focus on keeping everything secure, supported, safe, and current.

Should any issues arise, or if you require assistance, our team is readily available to provide help. Additionally, if you wish to speak directly to one of our Directors, we pride ourselves on being approachable, accessible, and always willing to offer further support or guidance.

Ongoing Advice

Scheduled review meetings help ensure your technology continues to be suitable, identifying opportunities for further enhancement and improvement.

As your technological needs naturally evolve in response to economic factors, industry trends, and compliance requirements, our review meetings provide essential insights and clarity. These regular meetings, complemented by detailed reporting from our Support Desk, help maintain visibility on your network’s resilience and performance.

These sessions give us a structured opportunity to examine the ongoing effectiveness and suitability of your current arrangements. We can openly discuss any required adjustments, review technology performance in detail, and proactively identify opportunities to introduce or upgrade technology solutions. Additionally, we conduct a broader technology review, examining how shifts in circumstances or emerging technologies might influence your long-term strategy, ensuring it remains appropriate and aligned with your objectives.