United Agents

Industry: Talent
Employees: ~200
Location: Central London City of Westminster
Services Delivered: IT Custodian, Cybersecurity, Backup & DR, Virtual CIO & CISO

The Challenge

United Agents, a prominent London-based talent agency, required a comprehensive, proactive IT solution. Their operations depend on email, cloud platforms, and vendor integrations, so downtime or security risks are critical. They needed an IT partner who could offer more than just reactive support—one that could manage their entire IT infrastructure while guiding long-term strategy.

The Solution – IT-Custodian

Mustard IT’s IT Custodian service delivers a fully managed, proactive IT solution, including:

• Scheduled on-site support
• Remote helpdesk and continuous monitoring
• End-to-end cybersecurity management
• Backup and disaster recovery (DR) solutions
• Virtual CIO & CISO services

We modernised United Agents’ IT environment with a secure Modern Cloud Workspace and Cloud Infrastructure, while overseeing their entire technology stack—from servers to document management systems.

The Outcome

With IT Custodian, United Agents gained a fully embedded IT team, ensuring seamless operations, robust security, and strategic guidance. Our proactive approach has maximised their business continuity, mitigated risks, and optimised their IT investment—empowering them to focus on what they do best: representing creative talent.

“Our relationship with Mustard works well because they have an intimate working knowledge of our systems, overseeing every aspect of our IT from printing problems right through to bespoke accounting applications. I have never seen Alex lose his cool – even when faced with the most trivial of user requests!”

Tom Lawes