Market-Intelligence-

Forum Events

Industry: Events & B2B Networking
Employees: ~70
Location: Hertfordshire
Services Delivered: Scheduled On-Site, Shared Desk IT Support, Backup & Cybersecurity

The Challenge

Forum Events delivers over 30 industry forums and conferences each year, connecting senior procurement professionals with suppliers. With teams frequently working remotely and on-site at events, the business needed an IT partner to ensure uninterrupted operations, secure remote access, and responsive support.

The Solution

Mustard IT provides a mix of Scheduled On-Site support and a Shared Desk model for remote assistance. Our services include:

  • Routine IT maintenance and hands-on user support
  • User onboarding, offboarding, and account management
  • Cybersecurity oversight and endpoint protection
  • Backup monitoring and recovery planning
  • Strategic IT guidance on upgrades and infrastructure

Cloud services and remote access tools are reviewed regularly to ensure mobility and resilience for event-based staff.

The Outcome

Forum Events now benefits from a stable, secure, and scalable IT environment that supports its dynamic operations. With a fully adopted Modern Workplace model and robust Cloud Infrastructure, the team can work efficiently from anywhere. Mustard IT’s blend of on-site and remote support ensures continuity, security, and alignment with long-term business goals.

Office Manager, Giulia Masucci, explained the benefits of a Scheduled IT Support Package from Mustard IT:

“In the pressure situation of a business environment the implications of PC malfunctions are expensive and frustrating. The friendly engineers at Mustard are always fast to react when we call on them, helping us to remain productive at all times – both in the office and remotely.”

Giulia Masucci