Remote
From
user/month
- Unlimited remote IT support services
- Target response time on 15 minutes for critical calls
- Target resolution time from 2 hours
- Next business day onsite response
- Support covering Servers, Networks, PC’s, Mac, Phones etc.
- Monitoring & Asset Inventory
- Dedicated Consultant & Account Manger
- In depth IT Audit and Documentation Set
- IT Roadmap, IT Reports, Licensing and Warranty management
- Additional third party support
Onsite
From
user/month
- Unlimited remote IT support services
- Target response time on 15 minutes for critical calls
- Target resolution time from 2 hours
- Next business day onsite response
- Support covering Servers, Networks, PC’s, Mac, Phones etc.
- Monitoring & Asset Inventory
- Dedicated Consultant & Account Manger
- In depth IT Audit and Documentation Set
- IT Roadmap, IT Reports, Licensing and Warranty management
- Additional third party support
- Unlimited onsite Break/Fix support
Scheduled
From
user/month
- Unlimited remote IT support services
- Target response time on 15 minutes for critical calls
- Target resolution time from 2 hours
- Same day onsite response
- Support covering Servers, Networks, PC’s, Mac, Phones etc.
- Monitoring & Asset Inventory
- Dedicated Consultant & Account Manger
- In depth IT Audit and Documentation Set
- IT Roadmap, IT Reports, Licensing and Warranty management
- Additional third party support
- Unlimited onsite Break/Fix support
- Scheduled ongoing engineering visits